On October 14, Xuzhou Xinrun Intelligence welcomed a group of key partners—the after-sales service teams from its partner OEMs. This gathering served not only as an in-depth technical exchange but also as a crucial step in Xinrun Intelligence’s commitment to putting its “Service First, Win-Win Cooperation” philosophy into action.
Site Visits and Exchanges
Witnessing Professional Excellence
Accompanied by technical specialists, the OEM’s after-sales service team first toured the company’s exhibition hall, gaining a comprehensive understanding of Xinrun Intelligence’s development journey, technological expertise, and distinguished achievements. Each trophy and certificate embodies Xinrun’s relentless commitment to technological innovation and unwavering dedication to product quality.
Subsequently, the team entered the laboratory, where Engineer Zhang provided a comprehensive overview of the testing equipment, inspection procedures, and innovative research directions. Xinrun Intelligence’s rigorous approach and high standards in quality control earned unanimous recognition from all attendees.
Step into the Production Line
Experience Craftsmanship
In the third thermal management production workshop, Supervisor Wei provided guests with a detailed explanation of the complete manufacturing process from raw materials to finished products. The meticulous control of each process step and the focused refinement of every detail reflect Xinrun Intelligence’s unwavering commitment to quality. The efficient collaboration between automated equipment and skilled technicians ensures the outstanding performance and reliable quality of products leaving the factory.
Technology Empowerment
Building Service Capabilities Together
During the specialized training session, Xinrun Intelligence’s thermal management technology experts and after-sales service instructors delivered systematic presentations covering product system principles, common fault diagnosis, and troubleshooting procedures.
The training emphasized integrating theory with practice through extensive hands-on sessions. The OEM service team reinforced product knowledge and enhanced on-site problem-solving capabilities through practical exercises and scenario-based simulations.
During the subsequent Q&A session, both parties engaged in in-depth discussions centered on typical cases encountered in actual service scenarios. Xinrun Intelligence’s technical staff delivered professional and practical solutions, earning high recognition from the client team.
Service as a Bridge
Working Together to Create Value
This training session not only effectively enhanced the technical capabilities of the OEM’s after-sales service team but also fully demonstrated Xinrun Intelligence’s strong emphasis on service empowerment. We firmly believe that while excellent products serve as the starting point for collaboration, professional and efficient service is the cornerstone for continuously earning trust.
Xinrun Intelligence steadfastly upholds the “customer-first” value, centering on client needs to deliver comprehensive technical support and service guarantees throughout the entire product lifecycle. We firmly believe that only through our customers’ success can we achieve our own true success.
Moving forward, Xinrun Intelligence will continue to increase investment in our service system, continuously refine service mechanisms, and elevate team expertise to create greater value for our customers. With unwavering dedication, we will exceed customer expectations, join hands with partners, and jointly build a sustainable and prosperous future!
Service knows no bounds; together we move forward with dedication. Xuzhou Xinrun Intelligence remains your most trusted partner!